Frequently Asked Questions

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EDR is a security solution that monitors endpoint devices (like computers, laptops, servers) for suspicious activity. It provides real-time threat detection, investigation, and response capabilities to help stop attacks before they cause harm.

Why it matters: If malware gets onto a device, EDR can detect and isolate it before it spreads through your network.

MDR is a service that combines advanced technology with human expertise to detect, analyze, and respond to threats on your behalf—24/7. It often includes EDR as part of the solution but adds a team of cybersecurity professionals actively monitoring and protecting your environment.

Why it matters: MDR is like having a full-time security operations center (SOC) without hiring one in-house.

DKIM is an email authentication method that uses encryption to ensure that emails from your domain are not altered in transit. It helps recipients verify that the email really came from your organization and hasn’t been tampered with.

Why it matters: Helps prevent spoofing and improves your email reputation.

DMARC builds on SPF and DKIM to provide domain owners with more control over who can send emails on their behalf. It also provides reporting to monitor email activity and attempts to impersonate your domain.

Why it matters: A strong defense against phishing and domain spoofing

Phishing campaigns are fraudulent attempts—usually via email—to trick users into revealing sensitive data like passwords, credit card info, or login credentials. Attackers often impersonate trusted sources to gain access.

Why it matters: Phishing is one of the top ways attackers breach businesses. One click can cost thousands in downtime, ransom, or data loss.

Yes! We offer customized phishing simulations and security awareness training to help your team recognize and avoid social engineering attacks. Regular training significantly reduces the likelihood of a successful phishing attempt. 

MFA adds an extra layer of protection by requiring two or more verification methods to access systems (e.g., password + mobile app). We strongly recommend it for all users, especially those with access to sensitive data. 

Absolutely. Small businesses are often targeted because they have fewer resources and protections. Cybercriminals see them as easy targets. We tailor our solutions to fit your size, industry, and budget. 

Yes. We assist with audits, reporting, documentation, and implementing the necessary controls to meet compliance standards across multiple industries. 

• Vulnerability = a weakness in your system (e.g., unpatched software)
   
• Exploit = how attackers take advantage of that weakness
   

Why it matters: Finding and patching vulnerabilities before someone exploits them is a major part of proactive IT security.

Encryption scrambles your data so that only authorized users can read it. It protects data in transit (e.g., emails) and at rest (e.g., on servers).

Why it matters: Encryption is often a legal requirement (HIPAA, GDPR, etc.) and a best practice to prevent data breaches.

Downtime refers to any period where your systems, services, or data are unavailable. It can be caused by hardware failure, cyberattacks, or human error.

Why it matters: Even a few hours of downtime can cost thousands in lost revenue, productivity, and customer trust.

Patch management is the process of updating software and systems to fix security flaws or bugs. We handle this automatically for you to minimize risk.

Why it matters: Unpatched systems are a leading cause of security breaches.

• Antivirus is basic protection that looks for known threats.
   
• EDR is next-gen security that also detects unknown or emerging threats and provides tools to investigate and respond.
   

Why it matters: EDR is essential in today’s advanced threat landscape—basic antivirus just doesn’t cut it anymore.

A firewall is your first line of defense, controlling what traffic enters or leaves your network. Antivirus protects individual devices. You need both for layered protection. 

Zero Trust is a security model that assumes no user or device is automatically trustworthy, even inside the network. It verifies everything before granting access.

Why it matters: This approach is essential for modern, cloud-based, hybrid work environments.